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    Plain English Summary

    Cancellation, Credit & Weather Policy

    The plain-English version of our Terms & Conditions. If anything here differs from the Terms, the Terms apply. All timing from scheduled departure. Last updated 24 September 2026.

    BY PRODUCT

    If you need to cancel or change

    WHEN YOU CANCELSUNSET SAILING TICKETSVIP RESERVED SETTINGSWHOLE-YACHT CHARTER
    More than 45 days outFree change or 100% credit — no feeFree rebooking or 100% creditFree rebooking or 100% credit — no fee
    30–45 days outFree change or 100% credit — no feeFree rebooking or 100% creditFully committed — no credit or refund
    14–29 days outFree change or 100% credit — no fee50% creditFully committed
    7–13 days outFree change or 100% credit — no fee25% creditFully committed
    48 hrs – 7 days outFree change or 100% credit — no feeNo creditFully committed
    Under 48 hrs / no-show / lateNo creditNo creditFully committed

    Fair notice, full flexibility — no booking is ever lost. Every product gets a free reschedule and 12-month VOYŌ Credit on the timeframes above, with no cancellation or change fees. Notice is what lets us re-offer your date — the earlier you tell us, the more we can give back. We don't offer cash refunds for change of mind — and where the law entitles you to a refund (including if we cancel), you always get one.

    • Transfers are free. Can't make it? Hand your booking to someone else on reasonable notice — same date, same price, nothing lost

    Groups of 10+ on ticketed sailings: a 7-day cut-off applies. Peak Dates (December Fridays & Saturdays, NYE, Cup, Valentine's and published event dates): whole-yacht cancellations receive at most 50% credit at 45+ days and nothing inside 45; rebooking must be to an equivalent Peak Date.

    VOYŌ Credit — how it works

    • Valid 12 months from your original sailing date · usable on any Voyō sailing, VIP Reserved setting or charter
    • Transferable to someone else with our consent · you pay any price difference; no cash out
    • One rebooking per original booking — a second change is treated as a cancellation

    The fair-go promise (mitigation)

    This applies to every cancellation charge, on every product, in every time band: if you cancel and we re-sell your date or setting, we hand back what we didn't actually lose — as additional credit, after genuine committed costs (chef, catering, crew, third parties) and reasonable administration. We never double-recover. And where the law entitles you to a refund, you get a refund.

    If WE cancel (weather or operations)

    • The skipper's safety call is final. If we can't sail there's no fee: your choice of a free reschedule to any date, or full credit
    • Third time unlucky? Your money back. If we have to cancel your booking three times — or can't offer you a reasonable date within your credit — you can take a full refund instead
    • Cloud, light rain, cooler weather or a muted sunset are not cancellations when the sailing is safely delivered
    • We may adjust the route or anchorage for weather — that's sailing, not a cancellation

    Money & bookings at a glance

    STEPWHAT HAPPENS
    $500 holdHolds your date 5 days — fully refundable if you don't proceed (or after your invitation sail)
    50% part-paymentConfirms a charter; balance due 60 days before sailing
    Lock datesMenu & entertainment locked 14 days out · final numbers & dietaries 7 days out · add guests any time at the same rate
    MinimumsA spend, not a headcount — smaller groups welcome at the minimum