Voyo Pty Ltd
Voyo Pty Ltd ACN 686 875 301 · SV Zebulun · Stadium Marina, The Spit, Main Beach QLD
Last updated 24 September 2026. Operator: Voyo Pty Ltd ACN 686 875 301 ("Voyō"), SV Zebulun, Stadium Marina, The Spit, Main Beach QLD. These Terms apply to every booking and every person who boards. By booking, paying or boarding, you agree to these Terms.
1.1 A binding contract is formed between Voyo Pty Ltd and each named passenger when the required payment is received and a booking confirmation is issued.
1.2 The contract is strictly between Voyō and the Passenger(s). No other person is a contracting party.
1.3 The vessel is owned by a separate third party ("Owner"). The Owner is not a contracting party but is entitled to enforce clauses 13, 14 and 15.
2.1 The services are recreational services for the purposes of the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law and the Civil Liability Act 2003 (Qld).
2.2 Warning: by booking and participating you acknowledge that the activity involves significant inherent risks; personal injury or death may occur; those risks may arise from the negligence of Voyō or others; and you voluntarily accept those risks.
2.3 To the maximum extent permitted by law, Voyō excludes liability for death or personal injury resulting from the supply of recreational services.
2.4 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law.
3.1 Marine activities involve obvious and inherent risks including vessel movement, sea state and weather changes, slippery surfaces, boarding and disembarking risks, equipment failure, passenger interaction, and drowning or water-related injury.
3.2 You voluntarily assume all such risks, whether known or unknown, obvious or latent.
3.3 You acknowledge that injury or death may result even if reasonable care is taken.
4.1 You warrant that you are medically and physically fit to participate; that you do not suffer from any condition that may endanger yourself or others; and that you are not under the influence of drugs or excessive alcohol at boarding.
4.2 You must disclose prior to departure any condition relevant to safe participation, including pregnancy, heart or respiratory conditions, epilepsy, recent surgery or injury, reduced mobility, and (before any aquatic activity) being a non-swimmer or weak swimmer.
4.3 Voyō may refuse boarding where it reasonably considers a passenger poses a safety risk, and may decline aquatic activities to any passenger on safety grounds.
4.4 Access. Boarding is by marina gangway and involves steps and moving surfaces. Guests with reduced mobility are welcome where safe access can be arranged — contact Voyō before booking so arrangements and limitations can be confirmed. Voyō may decline carriage where safe boarding, carriage or evacuation cannot reasonably be assured.
5.1 You must follow all crew directions immediately, comply with maritime safety regulations, and act responsibly at all times.
5.2 Voyō may remove from the vessel, or refuse boarding to, any passenger who is intoxicated, acts aggressively, interferes with vessel safety or poses a risk to others. No refund or credit is payable in such circumstances.
5.3 Dress standard. A published dress standard applies. Voyō may refuse boarding to, or require appropriate cover from, any guest not complying (including swimwear worn as outerwear, activewear, workwear, or overly revealing attire). Footwear is removed or worn as directed by crew. No refund or credit is payable where boarding is refused for non-compliance.
5.4 Responsible service. The vessel is a licensed premises. Alcohol is served only to guests aged 18 or over; identification may be required; service may be refused or ceased in accordance with responsible service of alcohol obligations.
5.5 No BYO. Alcohol may not be brought aboard. Any BYO alcohol may be held by crew and returned at disembarkation.
5.6 Smoking. Smoking and vaping are not permitted aboard, except in any exterior area expressly designated by crew.
5.7 Minors. Guests aged 15–17 are welcome when supervised at all times by an accompanying adult. Younger children are carried only by prior written arrangement. Voyō may refuse boarding to unaccompanied minors.
5.8 Illicit substances. Illegal drugs and unlawful substances are strictly prohibited aboard. Voyō may refuse boarding to, or remove, any person reasonably suspected of possessing or using them, may terminate the sailing where necessary, and may notify police. No refund or credit is payable in such circumstances.
5.9 Entering the water. No person may jump or dive from the vessel, climb the rigging, netting or rails, or enter the water, except during a designated swim stop with the crew's express authorisation and supervision. Unauthorised entry into the water is a serious safety event and an offence under maritime safety laws: the sailing may be terminated without refund or credit, and any fine, penalty, emergency or search-and-rescue response cost arising is recoverable under clause 14.
5.10 Early termination for conduct. The Master may shorten, divert or terminate any sailing or charter, or return to berth, where reasonably necessary to deal with a passenger's or guest's breach of these Terms or of law, a safety or medical incident, or a direction of police or another authority. Where a sailing or charter is terminated or curtailed because of the conduct of a passenger or guest: (a) the service is treated as delivered, and no refund or credit is payable to the person responsible, to the members of that person's booking party, or (for a private charter) to the Client; (b) Voyō, acting reasonably and at its discretion, may offer credit to unaffiliated passengers on a shared sailing; and (c) the person responsible — and for a private charter the Client, under clause 16.5 — indemnifies the Released Parties for the costs and losses of the early termination, including credits reasonably provided to other passengers.
5.11 Master's authority — detention for safety. Each passenger acknowledges that the Master has lawful authority under maritime law to preserve the safety and good order of the vessel, including by taking reasonable measures to confine a person to a part of the vessel, restrain a person, or require a person to remain aboard until the vessel berths or police or emergency services attend, where reasonably necessary for the safety of the vessel, any person aboard, or that person themselves. To the fullest extent permitted by law, each passenger releases the Released Parties from, and must not bring, any claim arising from such measures taken in good faith, reasonably and proportionately — including any claim for false imprisonment, detention, deprivation of liberty, assault or battery — and clause 14 (including clause 14.5 as to legal costs) applies to any such claim.
5.12 Safety briefing and equipment. Each passenger must attend and comply with the pre-departure safety briefing, comply with all safety signage and crew safety directions, and wear a lifejacket whenever directed by crew. Boarding may be refused, without refund or credit, to any person who will not comply.
5.13 Aquatic activities. Swimming, the swim enclosure, paddleboards and other water activities are optional recreational activities offered only at designated stops, at the Master's discretion, under crew supervision, and may be withdrawn at any time for conditions. Participation is at your own risk (sections 2 and 3 apply). Crew may exclude from the water any person affected by alcohol, any person who has not disclosed swimming ability, and children without direct adult supervision. No entry to the water at night or while the vessel is under way.
5.14 Prohibited items. The following may not be brought aboard: fireworks, sparklers, sky lanterns, flares or pyrotechnics of any kind; naked flames (including candles); weapons; drones (except with Voyō's prior written consent); animals other than assistance animals notified in advance; and any dangerous goods. Crew may hold prohibited items until disembarkation or refuse boarding.
5.15 Report it before you step off. Any injury, incident or near-miss must be reported to crew as soon as practicable and in any event before disembarkation, so it can be recorded and assistance provided. You acknowledge that late notification may prejudice the investigation of a claim.
5.16 Conditions of entry — searches. The vessel is a licensed premises and boarding is subject to security conditions of entry. Voyō, its crew or engaged security may ask to inspect any bag, esky, container or item brought aboard, at boarding or disembarkation. A person may decline an inspection, but boarding may then be refused — or the uninspected item held until disembarkation — without refund or credit. Inspections are visual and consensual; suspected unlawful items are a matter for police (clause 5.8).
6.1 Holding deposit. Where Voyō accepts a holding deposit (typically $500) to reserve a date, the deposit is fully refundable in cash if the booking is not confirmed within the stated hold period (or, where a preview sailing is offered, following that sailing). On confirmation it is credited toward the booking price and these Terms apply.
6.2 General Admission. 100% payment at booking.
6.3 VIP Reserved (private area hire). Full payment at booking; or, for higher-value packages at Voyō's option, 50% at booking with the balance payable 14 days before departure.
6.4 Whole-vessel private charter. 50% part-payment secures the vessel and date; the balance is payable 60 days before the charter. Bookings made within 60 days of sailing are payable in full at confirmation.
6.5 Lock dates. Menu, beverage packages, entertainment and special requirements are locked 14 days before departure. Final guest numbers and dietary requirements are locked 7 days before departure. Guest numbers may be increased after lock at the same per-person rate, subject to capacity. Reductions after the applicable lock date do not reduce the contracted price.
6.6 Minimum charges. Advertised minimums are a minimum spend, not a required headcount; smaller groups are welcome at the minimum charge.
6.7 All prices include GST. No booking fees apply to direct bookings.
6.8 Amounts owing. Any amount payable by a passenger or Client under these Terms or a Charter Agreement — and any amount Voyō reasonably incurs or pays on account of a passenger's or Client's act or omission — is a debt due and payable on demand. This includes, without limitation: unpaid food, beverage and bar charges; additional hours or services requested on the day at published rates; minimum-spend shortfalls; cancellation charges and unpaid balances; damage, cleaning and replacement costs; fines, penalties and response costs under clause 14; and amounts reversed by chargeback where the underlying service was provided or the charge was otherwise properly payable. Voyō may: (a) deduct such amounts from any damage bond held; (b) set them off against any VOYŌ Credit held by the debtor; and (c) with the itemisation provided, charge them to the payment card used for the booking, which the passenger or Client authorises by booking. Unpaid amounts accrue interest at 2% above the RBA cash rate from the due date, and the debtor must pay Voyō's reasonable costs of recovery, including collection agency fees and legal costs on a full indemnity basis.
6.9 Tickets are personal. General Admission and VIP Reserved bookings are for personal use. They may not be resold or offered for resale at a premium, packaged with other goods or services, or used for advertising, promotion or other commercial purposes without Voyō's written consent; Voyō may cancel, without refund or credit, any booking made or used in breach. Name transfers remain available under clause 7.2(d).
7.1 Fair notice, full flexibility. Every booking can be rescheduled, transferred or held as VOYŌ Credit, subject to availability and the notice periods below. Notice is what allows Voyō to re-offer a date or setting; the charges within the notice periods reflect Voyō's declining ability to mitigate as departure approaches, together with the administration of doing so. A customer-initiated cancellation does not give rise to a cash refund: free date changes and VOYŌ Credit are available according to the schedules below, subject to clause 2.4, and payments already received are applied against the applicable cancellation charge. Clause 10 (mitigation and re-sale) applies to every cancellation charge under this clause 7 — where a cancelled date or setting is re-sold, the forfeited amount is revisited and restored as credit to the extent the loss was avoided. Nothing in this clause 7 excludes any refund right that cannot be excluded under the Australian Consumer Law (see clauses 2.4, 10.4 and 11.4).
7.2 General Admission (measured from scheduled departure):
7.3 VIP Reserved (days before sailing):
7.4 Whole-vessel private charter (days before sailing):
7.5 Peak Dates. Peak Dates are published by Voyō and include nominated public holidays, Christmas function dates, December Friday and Saturday evenings, Valentine's Day, New Year's Eve and other designated event dates. For Peak whole-vessel bookings: 45 days or more — up to 50% VOYŌ Credit; less than 45 days — fully committed, no credit. Rebooking of a Peak booking is subject to availability and ordinarily must be to an equivalent Peak Date. New Year's Eve and major special events may carry separate stricter conditions disclosed at booking.
7.6 Cancellation charges reflect Voyō's genuine commercial commitments: exclusive reservation of the vessel or reserved setting, lost booking opportunities, chef and crew scheduling, provisioning and food purchasing, event preparation, administration, and the declining ability to re-sell capacity as departure approaches.
7.7 Voyō may in its discretion offer more favourable credit or rebooking arrangements in individual circumstances without creating any obligation to do so for other bookings.
7.8 Bookings made through third-party platforms are additionally subject to that platform's terms.
8.1 "VOYŌ Credit" is a booking credit that: (a) is valid for 12 months from the original departure date; (b) may be used toward any eligible Voyō sailing, VIP Reserved setting or charter, subject to availability; (c) requires the customer to pay any price difference for a more expensive replacement booking; (d) has no cash balance and is not redeemable for cash; (e) may leave any unused portion as credit until expiry; (f) is transferable to another person with Voyō's consent; (g) is not extended beyond expiry except at Voyō's discretion.
8.2 A booking made using VOYŌ Credit is subject to the prices and terms applying to the new booking.
8.3 Only one customer-initiated rebooking is permitted per original booking. A further cancellation or change is assessed against the new booking date and may result in forfeiture of some or all remaining credit.
9.1 One free date change is available, with no change fee: General Admission — 48 hours or more before departure; VIP Reserved — 30 days or more; whole-vessel charter — 45 days or more. All changes are subject to availability.
9.2 The replacement date must ordinarily be within 12 months of the original departure. Peak bookings transfer only to equivalent Peak availability unless Voyō agrees otherwise.
9.3 The customer pays any difference where the replacement booking is more expensive; no refund or credit arises merely because it is cheaper.
9.4 A second customer-requested change is treated as a cancellation under clause 7.
9.5 Transfers. In addition to rescheduling, any booking may be transferred to another person or organisation at no charge, on reasonable notice before departure. A transferred booking proceeds on the same date, price and terms, and the transferee is bound by these Terms; Voyō may decline a transfer only on reasonable grounds (including clauses 6.9 and 16.2 — no resale at a premium or public ticketing).
10.1 Voyō will take reasonable commercial steps to mitigate avoidable cancellation loss where reasonably practicable.
10.2 If Voyō re-sells the same or a substantially equivalent vessel, setting, date and departure, the amount otherwise forfeited will be reconsidered to reflect the loss actually avoided, and Voyō may restore some or all of the forfeited amount as additional VOYŌ Credit (not cash), after deducting reasonable administration costs and genuine non-recoverable amounts already incurred (including chef, crew, catering, entertainment and third-party commitments).
10.3 Voyō is not required to discount a replacement booking, displace another customer, or undertake unreasonable marketing expenditure to obtain a replacement. Voyō will not obtain double recovery for the same loss.
10.4 Where applicable law requires a monetary refund rather than credit, Voyō will provide the remedy required by law.
11.1 The Master has final authority regarding vessel safety and whether conditions are suitable to operate.
11.2 Rain, cloud, wind forecasts, seasickness concerns or a customer's preference not to travel do not constitute an operator cancellation where the Master determines the voyage can safely proceed. No refund or credit is payable for cloud cover, light rain, cooler temperatures or reduced sunset visibility where the experience is safely delivered.
11.3 Voyō may alter course, anchorage, destination, itinerary, sailing route or activities for weather, navigational, operational or safety reasons. Reasonable itinerary changes do not constitute cancellation.
11.4 Where Voyō cancels a departure (including for weather or operational reasons), no fee applies: Voyō will offer, at the customer's option, a free reschedule to any available departure or 100% VOYŌ Credit.
11.5 Weather refund guarantee. If the same booking is cancelled by Voyō three times, or Voyō cannot offer a reasonable replacement departure within the validity of the customer's VOYŌ Credit, the customer may instead elect a full cash refund of amounts paid for the affected booking.
11.6 Nothing in this clause limits the customer's rights under the Australian Consumer Law: where the law gives the customer a right to elect a refund or other statutory remedy, that right is preserved and Voyō will not require the customer to accept credit instead.
11.7 Delay and substitution. Voyō may delay a departure by up to one hour for weather, operational or safety reasons; if the voyage then cannot proceed, clause 11.4 applies. Voyō may substitute a vessel of reasonably comparable standard where necessary; substitution of a reasonably comparable vessel is not a cancellation.
11.8 Voyō is not liable for travel, accommodation or other consequential loss arising from a cancellation or variation.
12.1 All property is brought aboard at your own risk. Voyō is not liable for theft, loss or damage to personal property.
12.2 Lost property. Found items are logged and held for 30 days, then donated or disposed of; perishable items are discarded. Collection is from the marina office or by arranged post at the owner's cost.
13.1 You irrevocably release and forever discharge Voyo Pty Ltd, the vessel Owner, the master and crew, and their employees, contractors and agents (the "Released Parties") from all liability, claims, actions, proceedings, demands, losses, damages and expenses (including legal costs on a full indemnity basis) arising out of or in connection with: (a) personal injury, illness or death; (b) loss or damage to property; (c) any act or omission occurring before, during or after the sailing; (d) participation in any associated activity.
13.2 This release applies in contract, tort (including negligence), statute or otherwise, to the fullest extent permitted under the Australian Consumer Law and the Civil Liability Act 2003 (Qld). If any part is unenforceable, the remainder continues in force.
14.1 You indemnify the Released Parties against all claims, liabilities, losses, damages, penalties, fines and expenses (including legal costs on a full indemnity basis) arising out of or in connection with: (a) your negligent, reckless or unlawful act or omission; (b) your breach of these Terms; (c) failure to follow crew instructions; (d) injury, illness or death of any person — including the master, crew, contractors, marina and venue personnel, and other passengers — caused or contributed to by you; (e) loss of or damage to the vessel, its tenders, equipment and fittings caused by you; (f) loss of or damage to third-party property, including marina, pontoon, dock and other vessels; (g) any third-party claim arising from your conduct; (h) any fine, penalty, infringement notice or regulatory sanction imposed on any Released Party (including the master) as a result of your conduct — including unauthorised entry into the water — and the costs of any emergency, medical evacuation or search-and-rescue response your conduct occasions.
14.2 This indemnity is continuing, separate and independent, not limited by insurance, and survives completion of the sailing.
14.3 You acknowledge Voyō operates the vessel as lessee and has indemnified the Owner in respect of passenger claims. This indemnity is intended to directly benefit and protect the Owner.
14.4 Recovery. Amounts recoverable under this clause 14 are a debt due on demand and may be deducted from any damage bond held. For a private charter, where the person responsible cannot be identified, the amount is recoverable from the Client under clause 16.5 as if the act were the Client's own.
14.5 Legal costs — all claims. The indemnities in this clause 14, and the legal costs recoverable under clauses 13 and 14, extend to claims of every kind, however arising and however framed — in contract, tort (including negligence, false imprisonment, assault and battery), statute or otherwise — including claims brought by third parties and the costs of enforcing these Terms. If a passenger or Client brings a claim against a Released Party that is released or barred by these Terms, is discontinued, or fails in whole or substantial part, the claimant must pay the Released Parties' legal costs of the claim on a full indemnity basis. Nothing in this clause excludes rights under the Australian Consumer Law or fetters a court's discretion as to costs.
15.1 To the maximum extent permitted by law, Voyō's total aggregate liability is limited to the fare paid. Voyō is not liable for indirect or consequential loss.
16.1 Private use only. A private charter is provided for the Client's own private function. The Client contracts as principal (not as agent, promoter or ticket seller), and all persons boarding are the Client's invited guests. Voyō may require a guest list before departure.
16.2 No resale or public ticketing. The Client must not sell, on-sell, auction or otherwise supply admission to the charter, or any ticket, package or right of entry, to the public or for commercial gain, and must not publicly advertise or promote the charter as an event open to ticket purchase (including on ticketing platforms, event listing sites or social media), without Voyō's prior written consent. Charging invited guests a genuine cost-share contribution is not a breach of this clause.
16.3 Commercial and ticketed event charters. Promoter-run, publicly ticketed or commercial events aboard the vessel are available only by application and separate written agreement, at Voyō's commercial event rates and on additional conditions (which may include the promoter's own public liability insurance, approved ticketing arrangements, security, and compliance with licensing conditions).
16.4 Breach. If the Client breaches clause 16.1 or 16.2, Voyō may cancel or terminate the charter (including on the day, before or during boarding) and refuse boarding to any person, without refund or credit, and the Client indemnifies Voyō against any claim, loss or licensing consequence arising from the breach. Every person who boards remains bound by these Terms regardless of how they obtained entry.
16.5 Responsibility for guests. The Client is responsible for the conduct of every guest attending the charter, procures each guest's compliance with these Terms, and indemnifies the Released Parties (on the terms of clause 14) for the acts and omissions of its guests as if they were the Client's own — including any fine, penalty or response cost under clause 14.1(h) where the guest responsible cannot be identified.
16.6 Client suppliers and decorations. Third-party suppliers engaged by the Client (photographers, musicians, entertainers, stylists, celebrants and similar) require Voyō's prior approval, must hold their own public liability insurance (certificate of currency on request), and must comply with crew directions aboard. Decorations require prior approval; nothing may be affixed by drilling, screwing, nailing or strong adhesives, and naked flames, confetti, glitter and sky lanterns are not permitted. The Client is responsible for its suppliers as for its guests (clause 16.5).
16.7 Damage bond. For private charters, Voyō may require a refundable damage bond, which may be applied toward repair of damage caused by passengers, cleaning beyond normal wear, replacement of damaged equipment, or amounts recoverable under clause 14 (including fines and response costs). Voyō's determination, acting reasonably, is final.
17.1 Voyō may capture images or video for promotional use unless written objection is provided prior to departure.
17.2 CCTV and safety cameras. The vessel and boarding areas may be monitored by CCTV, and crew may use body-worn or fixed safety cameras, for the safety and security of passengers, crew and the vessel and for compliance with licensing obligations. Footage is handled in accordance with Voyō's Privacy Policy and may be provided to police, regulators or insurers where required or authorised by law.
18.1 "VOYŌ", the VOYŌ logo and devices, "Your Yacht Club", and the names of Voyō's products, settings and experiences are trade marks of Voyo Pty Ltd. All content on Voyō's website, brochures, menus, photography, video and marketing materials is Voyō's intellectual property.
18.2 No person may use Voyō's trade marks, branding, name or materials in any advertising, promotion, publication, merchandise, domain name or social media account, or in a manner suggesting affiliation, sponsorship or endorsement, without Voyō's prior written consent. A Client may reference the vessel and venue in private invitations to the Client's own booked function.
18.3 Nothing in these Terms transfers any intellectual property rights to any person.
18.4 Commercial photography or filming aboard — for any third-party brand, publication or commercial purpose — requires Voyō's prior written consent and may be the subject of a separate agreement. Personal photography for private use is welcome (clause 17 covers Voyō's own media).
19.1 Personal information is handled in accordance with applicable privacy laws and Voyō's Privacy Policy, published at voyo.com.au/privacy.
19.2 What we collect and why. Booking and boarding involve collecting contact details, guest names for the passenger manifest (a maritime safety requirement), payment records (processed by our booking and payment providers — Voyō does not store full card numbers), and any dietary, medical or accessibility information you choose to disclose under clause 4, which is used only for safety and service and handled as sensitive information.
19.3 Communications. Voyō will send service and safety messages about your booking to the contact details provided. Marketing communications are sent only with consent or as otherwise permitted by the Spam Act 2003 (Cth), and every marketing message includes an unsubscribe option.
19.4 Third-party platforms. Bookings made through third-party booking or payment platforms are also subject to those platforms' privacy terms. To the extent permitted by law, Voyō is not liable for a privacy or security incident occurring within a third-party platform's systems, beyond taking the steps required of Voyō under applicable privacy law.
20.1 Force majeure. Voyō is not in breach of these Terms, and is not liable, for any delay or failure caused by events beyond its reasonable control, including severe weather, sea state, government or port authority direction, marina closure, mechanical failure occurring despite reasonable maintenance, epidemic or public-health direction, or industrial action. Clause 11 (rescheduling, credit and the weather refund guarantee) applies to any resulting cancellation.
20.2 Entire agreement. These Terms, together with any signed Charter Agreement, the published dress standard and cancellation policy, and the booking confirmation, form the entire agreement and supersede prior representations. Where a signed Charter Agreement differs from these Terms, the Charter Agreement prevails for that charter.
20.3 Variation. Voyō may update these Terms from time to time; the version published at voyo.com.au/terms at the time of booking applies to that booking.
20.4 Severability. If any provision is void or unenforceable, it is severed and the remainder continues in force.
20.5 No waiver. A failure or delay by Voyō to enforce any provision is not a waiver of it.
20.6 Assignment. A customer may not assign or transfer a booking or these Terms without Voyō's consent; name transfers under clause 7.2(d) and credit transfers under clause 8.1(f) are unaffected.
20.7 GST. Prices are stated inclusive of GST unless expressly stated otherwise.
20.8 Notices. Notices to Voyō are to be sent to info@voyo.com.au; notices to the customer may be sent to the email address used for the booking.
21.1 These Terms are governed by Queensland law. The parties submit to the exclusive jurisdiction of Queensland courts.